1. Introduction
CloudyMsg Software Solutions Private Limited ("CloudyMsg", "we", "our", or "us") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
Important: By using our services, you agree to this Privacy Policy.
2. Information We Collect
- Name, email address, and phone number
- Transaction and service usage data
- Device and browser information
- Communication data (messages, support queries)
3. How We Use Your Information
- Provide and operate our services
- Process transactions and send updates
- Customer support and communication
- Improve our platform and user experience
- Prevent fraud and ensure security
No Spam Policy: We do not send unsolicited messages.
4. WhatsApp & Messaging Policy
We use messaging channels including WhatsApp, SMS, and Email to communicate with users.
- Opt-In Consent: Messages are sent only if you have given explicit permission
- Service Messages: Transaction alerts, OTPs, and support replies
- Promotional Messages: Sent only with your consent
- Opt-Out: You can stop messages anytime by replying "STOP"
We strictly follow WhatsApp Business policies and do not misuse user data.
5. Data Sharing
We do not sell your data. We may share data only with:
- Payment providers
- Service partners
- Legal authorities if required
6. Data Security
We use industry-standard security measures to protect your data, including encryption and secure servers.
7. Your Rights
- Access your data
- Request correction or deletion
- Withdraw consent
Email us at: support@cloudymsg.com
8. Cookies
We use cookies to improve user experience and analyze website traffic.
9. Children's Privacy
Our services are not intended for users under 18 years of age.
10. Contact Us
CloudyMsg Software Solutions Private Limited
Chennai, Tamil Nadu, India
Phone: +91 93807 11234
Email: support@cloudymsg.com
We respond to all requests within 30 days.